Burst pipes · Flooding · Gas leaks · No hot water · Sewage overflow
Titan responds across Melbourne's western suburbs, day and night.
While you wait for Titan's emergency plumber, follow these steps to minimise damage to your property.
Call 1300 450 460 first. Our team will guide you through immediate steps while we dispatch a plumber to your address.
Locate your water meter (usually near the front boundary) and turn the stopcock clockwise to shut off water supply to the entire property.
Switch off your hot water system at the unit itself to prevent your tank from running dry and damaging the element or storage vessel.
If water is near electrical outlets, switches or your meter box, turn off power at the switchboard and do not re-enter affected areas until a professional clears it.
Use towels, buckets and mops to contain spreading water. Place buckets under active drips. Move valuables and furniture away from affected areas.
Take photos and video of all damage before clean-up begins. This is essential for any home insurance claim you may need to make.
If you smell gas: leave the building immediately, do not use any switches or naked flames, leave doors open as you exit, and call us from outside. We treat every gas call as the highest priority emergency.
Response times are targets based on normal traffic conditions. Titan dispatches the nearest available licensed plumber to your emergency.
Every Titan emergency van carries extensive stock — pipes, fittings, tools and equipment to resolve the majority of emergency plumbing situations on the first visit, without a second trip.
When you call 1300 450 460, you speak to a person — not an answering machine or automated system. We confirm your address, assess your situation and dispatch immediately.
Emergency call-out fees are stated clearly before we attend. No hidden charges, no bill shock. We quote before we work — even at 3am.
Water spraying from a failed pipe — turn off the main and call us immediately. We carry replacement pipe and fittings on every van.
Raw sewage backing up through drains is a health emergency. We clear the blockage and sanitise the affected area.
Interior flooding from plumbing failure — we stop the source, help contain the water and arrange emergency make-safe.
Complete hot water failure, especially in winter, is a household emergency. Same-day service available on most systems.
Gas emergencies — evacuate immediately, call us from outside. Licensed gas fitters dispatched as highest priority.
A blocked toilet — especially when it's the only one — can't wait. We clear blocked toilets and sewage lines fast.
If you're unable to call, submit this form and we'll call you back immediately. For life-threatening emergencies involving gas, fire or electrics — always call emergency services (000) first.
⚠️ Life-threatening emergency? Call 000 first, then call us.
We'll call you back within minutes.